Artnorya Shipping Policy

Last Updated: August 17, 2026

At Artnorya, we understand that every artwork is more than a shipment. Each piece is carefully inspected, documented, professionally packed, and entrusted to international carriers for secure delivery to collectors around the world.

Artnorya ships internationally from China by air, providing tracked global delivery for eligible destinations.

1. Worldwide Shipping

Artnorya offers international shipping from China to collectors worldwide.

Orders are shipped primarily by international air transportation and may be fulfilled through established international carriers and logistics partners depending on the destination, artwork dimensions, value, and shipping requirements.

Available destinations and shipping options are determined at checkout. Certain countries, territories, remote locations, or destinations subject to carrier or regulatory restrictions may not be eligible for delivery.

2. Delivery Time

For most eligible international orders, Artnorya aims to complete delivery within 15 calendar days from the date the order is placed.

Typical order timeline:

Order Processing & Artwork Preparation: approximately 1–5 business days

International Air Transit & Final Delivery: approximately 3–10 business days

Most orders are therefore expected to arrive within 15 calendar days.

Delivery times may vary depending on the destination, artwork, customs clearance, local carrier operations, public holidays, weather conditions, and other circumstances outside Artnorya's reasonable control.

3. Exceptions to the 15-Day Delivery Time

The 15-day delivery timeframe does not apply to delays caused by circumstances outside Artnorya's reasonable control, including but not limited to:

• Customs inspections or customs clearance holds
• Import documentation requested by local authorities
• Failure by the recipient to pay applicable duties, taxes, or customs charges
• Incorrect or incomplete shipping information provided by the customer
• Failed delivery attempts or inability to contact the recipient
• Remote or restricted delivery locations
• Severe weather or natural disasters
• Flight disruptions
• Carrier service interruptions
• Government restrictions, sanctions, or regulatory actions
• Public holidays or other force majeure events

Artnorya will provide reasonable assistance where a shipment is delayed and will work with the relevant carrier when an investigation is required.

4. Processing and Artwork Preparation

Before shipment, artworks may undergo:

• Final condition inspection
• Artwork verification
• Certificate and documentation preparation
• Protective wrapping
• Corner and surface protection
• Moisture protection where appropriate
• Reinforced packaging or crating where required

Because original artworks require careful handling, preparation time may vary according to the artwork's dimensions, medium, framing, value, and packaging requirements.

Customers will receive shipping confirmation once the order has been dispatched.

5. Professional Artwork Packaging

Every artwork is packed according to its size, medium, fragility, and transportation requirements.

Depending on the work, packaging may include protective tissue or wrapping, corner protection, cushioning materials, reinforced cartons, rigid protective layers, tubes, or custom protective packaging.

Large, fragile, framed, or high-value artworks may require specialized packaging or wooden crating.

Our objective is to protect the artwork throughout international air transportation, customs handling, and final-mile delivery.

6. Shipping Costs

Shipping costs may vary depending on:

• Destination
• Package dimensions
• Actual or dimensional weight
• Artwork value
• Packaging requirements
• Insurance requirements
• Selected shipping service

Where applicable, shipping charges will be displayed at checkout before payment.

Certain oversized, exceptionally fragile, or high-value artworks may require a customized shipping quotation. Where this applies, it will be stated on the relevant product page or communicated before shipment.

7. Duties, Taxes and Customs Charges

International orders may be subject to import duties, VAT, GST, sales or use taxes, customs clearance charges, brokerage fees, or other charges imposed by the destination country or carrier.

Where applicable and supported, certain duties and taxes may be calculated or collected at checkout.

If duties and taxes are not collected at checkout, the recipient may be responsible for paying applicable import charges directly to the relevant customs authority or carrier before delivery.

Customs policies vary by country and region. Artnorya does not control charges imposed independently by customs authorities.

Failure or refusal to pay applicable import charges does not automatically qualify an order for cancellation or refund.

8. Customs Documentation

Artnorya prepares appropriate shipping and customs documentation for international orders.

Customs documentation may include information such as:

• Artwork or product description
• Declared transaction value
• Country of origin
• Harmonized System (HS) classification
• Quantity
• Seller and recipient information

Artnorya declares shipments in accordance with applicable shipping and customs requirements and does not intentionally undervalue merchandise or declare commercial purchases as gifts for the purpose of avoiding duties or taxes.

9. Tracking

Tracked international shipping is provided for eligible orders.

Once an order has been dispatched, the customer will receive shipping confirmation and available tracking information.

Tracking updates may temporarily pause while a shipment is:

• In international transit
• Awaiting customs clearance
• Being transferred between logistics partners
• Entering the destination country's local delivery network

A temporary absence of tracking updates does not necessarily indicate that a shipment has been lost.

10. Insurance and High-Value Artworks

Eligible high-value artworks may be shipped with additional transportation protection, declared value coverage, insurance, and/or signature confirmation as appropriate.

Additional security measures may be applied according to the artwork's value, dimensions, destination, and carrier requirements.

Customers should inspect the exterior packaging promptly upon delivery.

11. Signature on Delivery

Certain original artworks, limited editions, and high-value orders may require a signature upon delivery.

Where signature confirmation is required, customers are responsible for ensuring that an authorized recipient is available at the delivery address.

Carriers may not be permitted to leave qualifying high-value shipments unattended.

12. Damaged Shipments

If an order arrives visibly damaged, please photograph the package before opening it whenever reasonably possible.

After opening, please retain:

• The artwork or item
• Outer shipping carton
• Internal packaging
• Protective materials
• Shipping label
• Any accompanying documentation

Contact Artnorya promptly and provide your order number together with clear photographs of the packaging and damage.

Please do not discard the packaging or attempt to repair or alter the artwork before receiving further instructions, as the carrier or insurer may require the materials for inspection.

Damage claims will be handled in accordance with our Refund & Return Policy.

13. Lost Shipments

If tracking information indicates that an order may have been lost in transit, please contact Artnorya.

We will initiate an investigation with the applicable carrier or logistics provider where appropriate.

International carrier investigations may require additional processing time before a shipment can formally be declared lost.

Where a shipment is confirmed as lost, Artnorya will determine an appropriate resolution in accordance with the circumstances of the order and applicable law.

14. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:

Recipient name
Street address
Apartment / Suite number
City
State / Province / Region
Postal code
Country
Telephone number
Email address

If you discover an error after placing your order, please contact Artnorya immediately.

Once an order has entered shipment processing or has been transferred to the carrier, we cannot guarantee that the address can be changed.

Additional charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by applicable law.

15. Refused and Unclaimed Shipments

Orders refused by the recipient, left unclaimed, or returned because the recipient fails to complete required customs or delivery procedures do not automatically qualify for a refund.

Where permitted by applicable law, costs incurred as a result of a refused or unclaimed shipment—including outbound shipping, return shipping, duties, taxes, storage, brokerage, and carrier charges—may be deducted from any refund that Artnorya agrees to issue.

Please review our Refund & Return Policy for additional information.

16. Delivery Confirmation

An order will generally be considered delivered when the applicable carrier's tracking system records the shipment as delivered to the address provided with the order.

If tracking shows your order as delivered but you cannot locate it, please contact Artnorya promptly so that we can assist with a carrier investigation where appropriate.

17. Shipping Restrictions

Artnorya reserves the right to decline or cancel shipment to destinations where delivery is not reasonably possible because of:

• Import restrictions
• Carrier limitations
• Sanctions or trade restrictions
• Artwork or material restrictions
• Excessive transportation risk
• Inability to obtain suitable transportation or insurance

If Artnorya is unable to fulfill an order because the destination cannot be serviced, we will contact the customer regarding the available resolution.

18. Contact Us

For shipping, tracking, customs, or delivery inquiries, please contact:

Artnorya
Email: contact@artnorya.com
Website: artnorya.com

Please include your order number when contacting us regarding an existing order.