Refund policy
Refund & Return Policy
Last Updated: August 17, 2026
At Artnorya, each artwork and collectible is carefully selected, inspected, and prepared for shipment with particular attention to its condition and presentation. Due to the unique, limited, and collectible nature of the works we offer, please review all product details carefully before placing your order.
Final Sale
Unless otherwise expressly stated on the product page or required by applicable law, all purchases made through Artnorya are final sale.
We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
- Change of mind or personal preference
- Ordering the wrong size or dimensions
- A work appearing different than expected in a particular interior or setting
- Minor color differences caused by screens, displays, lighting, photography, or viewing conditions
- Failure to review the artwork description, dimensions, medium, materials, edition information, framing information, or other product details before purchase
- Delays caused by customs processing or circumstances outside Artnorya's reasonable control
- Refusal or failure to accept delivery
- Unpaid import duties, taxes, customs charges, or carrier fees where such charges are the customer's responsibility
Original artworks, signed works, limited editions, collectible art objects, and custom or specially framed works are considered Final Sale unless they arrive damaged, are incorrect, or otherwise qualify for a remedy under applicable law.
Damaged Items
If your order arrives damaged, please contact Artnorya as soon as possible after delivery.
To help us evaluate a damage claim, please provide:
- Your order number
- Clear photographs of the damaged artwork or item
- Photographs of the exterior shipping package
- Photographs of the internal protective packaging
- A photograph of the shipping label
- A description of the damage
Please retain the artwork, original shipping carton, protective materials, and all packaging until the claim has been resolved. The shipping carrier or insurer may require these materials for inspection.
Please do not discard, repair, alter, frame, or otherwise modify a damaged item before receiving instructions from Artnorya, as doing so may affect our ability to process a shipping or insurance claim.
After reviewing the claim, Artnorya may, as appropriate and subject to availability and applicable law, offer a repair, replacement, partial refund, or refund.
For unique original artworks for which an identical replacement is not possible, we will work with you to determine an appropriate resolution.
Incorrect Items
If you receive an artwork or collectible that is different from the item stated in your order confirmation, please contact us promptly and provide your order number and photographs of the item received.
If Artnorya confirms that an incorrect item was shipped, we will provide appropriate instructions and cover reasonable return shipping costs where a return is required.
Artwork Appearance and Color Variation
We make reasonable efforts to photograph and present artworks accurately.
However, colors and visual details may vary slightly depending on:
- Screen and device settings
- Display calibration
- Ambient lighting
- Photography conditions
- Natural variations in handmade materials and surfaces
These reasonable variations do not generally constitute damage or a product defect.
For original artworks, visible brushwork, surface texture, material variation, artist-applied marks, and other characteristics inherent to the work are part of the artwork and are not considered defects.
Dimensions
Artwork and product dimensions are provided on each product page. Please review all dimensions carefully before purchasing.
Images showing artworks in interiors, gallery environments, or other lifestyle settings may be provided for visualization purposes. Unless specifically stated otherwise, these images should not be relied upon as exact representations of scale.
A return will not normally be accepted solely because an artwork is larger or smaller than the customer expected when the dimensions were accurately disclosed before purchase.
Framing and Custom Orders
Custom framing, made-to-order framing, personalized items, and other specially commissioned or customized services are Final Sale once production or preparation has begun, except where required by applicable law or where the item is defective or incorrect.
Frames and display environments shown in product photography may be for presentation purposes only. Please refer to the individual product page to determine whether a frame is included with a particular artwork.
Limited Editions and Signed Works
Limited-edition prints, numbered editions, signed works, certificates, and other edition-specific items are Final Sale unless otherwise stated.
Edition numbers shown in product photographs may be representative unless the specific edition number is expressly identified as part of the item being purchased.
Where a Certificate of Authenticity or other documentation is included with a work, it forms part of the item. Any required return authorized by Artnorya must include the corresponding documentation in its original condition.
Order Cancellations
If you need to request an order cancellation, please contact us within 1 hour of placing your order.
We will make reasonable efforts to accommodate cancellation requests received within this period. However, cancellation cannot be guaranteed once an order has entered processing, packaging, framing, documentation, or shipment preparation.
Once an order has shipped, it cannot be canceled.
Refused and Undeliverable Shipments
Please ensure that your shipping address and contact information are accurate when placing an order.
If a shipment is refused, abandoned, returned because of an incorrect or incomplete address supplied by the customer, or returned because the recipient failed to complete required customs or delivery procedures, the order will not automatically qualify for a refund.
Where permitted by applicable law, any refund that Artnorya agrees to issue for such a shipment may be reduced by actual costs incurred, including:
- Original shipping charges
- Return shipping charges
- Customs duties and taxes
- Brokerage or clearance fees
- Storage charges
- Carrier handling fees
- Other non-recoverable logistics expenses
Duties, Taxes, and Customs Charges
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or shipping carrier.
Where duties and taxes are collected by Artnorya at checkout, they will be handled according to the shipping terms applicable to the order.
Where duties, taxes, or customs charges are not collected at checkout, the recipient may be responsible for paying them before delivery.
Refusing a shipment solely because of duties, taxes, customs charges, or brokerage fees does not automatically make the order eligible for a refund.
Unauthorized Returns
Please do not return any artwork or collectible without first contacting Artnorya and receiving return instructions.
Unauthorized returns may be refused or may not qualify for a refund, subject to applicable law.
If Artnorya authorizes a return, the item must be returned in the condition in which it was received, together with all original packaging, certificates, documentation, accessories, and other materials supplied with the order.
Refunds
If Artnorya approves a refund, it will generally be issued to the original payment method.
Processing times after a refund has been issued may vary depending on the customer's bank, card issuer, payment provider, and country.
Original shipping costs, duties, taxes, brokerage fees, payment processing costs, and other charges may be non-refundable where permitted by applicable law, except where the refund results from an error by Artnorya or where otherwise required by law.
Lost Shipments
If tracking information indicates that your shipment may have been lost in transit, please contact Artnorya.
We will work with the shipping carrier to investigate the shipment. Carrier investigations and insurance claims may require additional time and documentation before a resolution can be provided.
Please note that a shipment marked as delivered by the carrier may require a separate investigation.
Legal Rights
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where applicable law provides you with rights that conflict with any provision of this policy, those statutory rights will apply.
Contact Us
For questions regarding an order, damaged shipment, or this Refund & Return Policy, please contact:
Artnorya
Email: contact@artnorya.com
Website: artnorya.com
Please include your order number in all order-related inquiries.